Join Our Team as a Receptionist
As the welcoming face of our company, you'll create a friendly and professional environment for our clients and visitors. Your role involves a range of administrative tasks to ensure the office runs smoothly, all while delivering exceptional customer service.
Qualifications
Education: High school diploma or equivalent required; Associate’s degree or higher preferred.
Experience: Prior experience in reception, customer service, or administrative roles is essential, especially within service-based industries like plumbing or HVAC.
Technical Skills: Must be proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiar with basic office tools (phones, printers, copiers).
Communication Skills: Excellent verbal and written communication abilities are a must, ensuring professional interactions with clients, technicians, and team members.
Customer Service: Possess strong interpersonal skills, a friendly demeanor, and a commitment to providing outstanding customer service.
Organizational Skills: Capable of multitasking, managing time efficiently, and keeping the front office organized.
Attention to Detail: Precision in scheduling appointments, recording customer information, and handling payments is crucial.
Problem-Solving: Able to address customer concerns, manage difficult situations, and escalate issues as needed.
Adaptability: A willingness to learn about the plumbing and HVAC industries to better assist customers and understand our service offerings is beneficial.
Confidentiality: Must handle sensitive information discreetly and maintain confidentiality in all communications and documentation.
Physical Requirements: Ability to sit at a desk for prolonged periods and perform light office tasks, including filing and phone handling.
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